Global Microsoft Outage: what it means for you
A major global IT outage affecting Microsoft services is currently disrupting digital systems and online platforms worldwide. PayingTooMuch systems and email servers are running normally, and our website is fully operational.
What you can still do as normal
Can I still buy a policy?
Yes. You can compare quotes and buy your travel insurance on our website without issue. Payment processing is working securely, and your policy is confirmed on our system and the insurance provider’s system the moment your transaction completes. Your cover starts as normal from your chosen start date.
If you choose to compare and buy via the phone, please be aware that we use a payment link email and SMS for you to complete your payment. If you’re a Microsoft Outlook user, your payment link email may be delayed, but there shouldn’t be an issue with your SMS link.
Speak to our team
Our team is available by telephone as usual to assist with your travel plans. If you need to make any changes to your travel insurance policy, you’ll need to speak to your insurance provider directly.
What is affected
Why have I not received my policy documents on email?
Due to the global Microsoft outage some emails may be delayed, as soon as the issue is resolved you will receive your documents.
Please be assured:
- Your cover begins from the exact date and time you selected during purchase, even if your confirmation email has not landed in your inbox yet.
- Your documents will arrive from your insurance provider automatically as soon as Microsoft resolves their email service issues.
- You do not need to purchase another policy or get another quote.
Buying last-minute or travelling right now?
If you have just purchased your policy and not yet received your policy via email, you are completely safe to head off on your trip. What you need to know:
Your cover is active: Your policy is fully in place and valid from your chosen start date. Please take a screenshot or note down your Policy Reference Number shown on your confirmation screen for your records.
Alternative delivery and paper copies: Your insurance provider will email your digital copies as soon as Microsoft resolves the issue.
Need proof of cover urgently: If you need immediate verbal confirmation of your policy or emergency medical assistance while travelling, please call your insurance provider directly.
What happens next
We are tracking Microsoft’s global recovery updates closely. As soon as Microsoft restores incoming mail delivery, all queued confirmation emails will arrive in affected inboxes. We will keep this page updated with the latest status.
Need help?
Get in touch with a member of our team