We are very sorry to learn that the UK tour operator and airline Thomas Cook has been placed into administration. We really feel for everyone affected by this announcement including customers on holiday, anyone due to travel with them and of course also their employees.
If you have purchased an ATOL protected holiday package, you will be able to claim back the cost of the trip. You will need to speak to the travel agent they booked the trip through, as the they are covered by their ATOL and not the insurance policy.
The Civil Aviation Authority will now be responsible for operating relief flights to repatriate customers currently on holiday whose flights have been cancelled as close to their original departure time as possible.
The Civil Aviation Authority has instructed customers who are currently overseas not to travel to the airport until their flight back to the UK has been confirmed on the dedicated website. Thomas Cook customers in the UK yet to travel should not go to the airport as all flights leaving the UK have been cancelled.
The CAA has launched a website dedicated to providing information for travellers who are stuck. There is also a phone number for people to call. Overseas number: +44 1753 330 330 and UK freephone: 0300 303 2800
Flight only passengers
Although normally passengers who are not ATOL-protected would be asked to find and pay for their own way home, the Department for Transport has said it will assist all impacted passengers abroad.
It said: “For flights back to the UK, it doesn’t matter whether customers are ATOL protected or not, or what their nationality is. Everyone on a Thomas Cook holiday with a return flight to the UK within the two weeks will be brought home.”
The rescue flights will only operate for the next two weeks - any passengers abroad with flights home beyond that date will have to arrange their own travel.