It has been announced this morning that Monarch Airlines have gone into administration.
PayingTooMuch.com have put together some useful information for any customers affected by their cessation in trading.
For customers currently overseas:
The CAA (Civil Aviation Authority) is in the process of arranging flights to repatriate the 110,000 Monarch customers currently overseas and everyone due to fly in the next fortnight will be brought back to the UK for no additional cost.
Customers overseas should check https://monarch.caa.co.uk/ for confirmation of their new flight details which are available at least 48 hours in advance of the original flight departure time.
For customers who have not yet travelled:
Customers who have booked a package holiday with Monarch directly (of which there are around 300,000), will be be refunded in full through the ATOL protection scheme, however be aware this could take weeks, rather than days.
Current advice states customers who have not travelled should not go to the airport.
If your flight or holiday was booked through another travel company or travel agent, you should contact them directly about your arrangements.
The ATOL protection scheme will only refund customers who have purchased a bonded package holiday. Customers who purchased flights only through Monarch will not be covered to make a claim using this scheme.
If you have purchased a flight only, you will not be entitled to make a claim to the CAA, however you can contact your payment card issuer, paypal or your travel insurer for advice on how to claim a refund.
Before contacting your insurance company, you will need to look into whether your travel insurance policy covers End Supplier Failure. This element of a travel insurance policy is designed to cover customers whose flight and hotel were booked separately if one party were to go into administration.
This coverage will vary between insurance providers, so it is important to check your policy documentation for guidelines before contacting your insurer to make a claim.
For any further information or advice, customers are advised to contact the CAA using their 24 hour helpline: 0300 303 2800 from the UK and Ireland or +44 1753 330330 from overseas and to continue checking https://monarch.caa.co.uk/
