PayingTooMuch.com, the independent online insurance broker, has today announced a significant increase of staff in their Sussex based contact centre. Marking their 5th anniversary, PayingTooMuch.com is committed to maintaining the high standard of customer service that has proven so successful for the business over the last 5 years.
The Sussex based company, founded by managing director Michael Ward, has seen insurance sales treble in the last 12 months, with expected demand continuing to rise in 2017. To manage this increased demand, PayingTooMuch.com have expanded their premises in Chichester, providing work to local staff and businesses. Staff numbers have passed 50 for the first time.
In total 20 new staff have been recruited into the customer services team in the last 4 weeks, and will be starting on a revolutionary new shift pattern which will give staff more days off each month (nine rather than eight) and maintain unprecedented levels of seven days-a-week customer service.
From 1st December 2016 the new office hours will be 8am-8pm Monday – Friday, 9am-5:30pm Saturday – Sunday.
New staff will be starting in teams over the next three weeks, with all training expected to be complete ready for the busy months of January and February 2017.
Throughout this continued growth, PayingTooMuch.com is committed to corporate and social responsibility by encouraging a positive impact through our activities on the environment, consumers, employees, communities, stakeholders and all other members of the public.